Frequently Asked Questions

Yes! If you have been given an eftpos card for your volunteering within MSA, you are able to use these points towards your training with MSATPD.

This eftpos card works like a normal card, you can use it in person (full or split payment), over the phone (full or split payment), or on online (full payment only).

Yes, please visit our page verification of qualifications for more information.

Yes, all Monash Alumni are entitled to the Concession price for Qualifications and Short Courses.

For qualifications, Alumni are not eligible for the concession price if they also meet the criteria for Government Funding.

To find out how to sign a PDF form please watch this video.

Yes! Please see our Job Seeker Resources here.

The amount of homework will vary per course.

If you are completing a Nationally Recognised Qualification the estimated homework hours will be stated in you course information booklet. For one day short courses there will be no homework. For language courses there will be roughly 1 hour a week of homework or more if you choose.

For Nationally Recognised Qualifications you are required to attend at least 75% of your classes. Missing days can result in falling behind so we highly recommend attending all sessions if possible.

For short courses we recommend attending at least 75% of your classes to ensure you get the most out of your course.

There is no work placement required for short courses.

Depending on The Nationally Recognised Qualification you are completing there may be some work placement involved – such as Childcare. This will be listed in your course information booklet along with the amount of hours that is required.

MTPD cannot guarantee a job after you complete a course as MTPD is not a recruitment agency.

Completing a qualification in a certain area may make you eligible to apply for a wider range of roles you were previously not qualified for.

We recommend students be 16 years old or older. We understand some students younger than this may be interested and may be able to enrol after discussion with your parent / guardian.

Students must be at least 16 years old to complete RSA and 18 years old to use the qualification for work (You must be 18 or above to serve alcohol).

All materials are included in your course fees and you are not required to buy any additional materials.

If you are enrolled in AUSLAN, we recommend you purchase an AUSLAN dictionary or download an app – although this is not required.

Students completing short courses are not eligible for a student ID card.

Students completing Nationally Recognised Qualifications may be eligible for a MTPD student ID card depending on the length of their course.

Yes.

Re-prints of certificates will incur a $22 fee.

It is recommended that you enrol at least one week prior to course commencement as some courses fill up quickly. This will ensure you are enrolled in the course on your preferred date.

There are no additional costs for the course once you have paid your fees unless you require one of the following:

• Short Course Transfer Fee: $35
• RTO Qualification Transfer Fee :$50
• Refund Fee: $300
• Certificate Re-print Fee: $22
• Assessment Extension Fee: $30 per unit

For courses with fees over $1,000 we do offer a direct debit payment plan – there is a $12 set up fee which is paid on the first instalment. If a transaction is not able to be processed there will be a dishonour fee charged the following instalment.

Our main location for public courses is at Monash University’s Clayton Campus. However, we also run courses at Monash University’s Peninsula Campus as well in Dandenong, Kew, Burwood, Geelong, online and at your workplace.

Some Monash University Libraries are open to members of the general public.

MSATPD students may sign up to the Monash University Libraries as a visitor, for more information please follow this link.

MSATPD students may also access the MSA Student Union Recreational library (SURLY). Find out more.

During business hours you will need to pay to park in the carparks at Monash University. Parking in most areas is free after hours and on weekends. Parking restrictions are monitored and enforced so please read the signs in the carpark carefully. Parking is paid for either using the meters located in the carpark or through the CellOPark app which is quick, easy and free to download.

Only students enrolled through Monash University are eligible for blue parking permits. Students enrolled through MSA Training and Professional Development are defined as “visitors” to the campus and need to follow the parking information applicable to visitors. For more information and instructions for the CellOPark app please follow this link.

For most short courses you will receive your certificate on the last day of class. Some short courses like RSA and Food Safety require you to complete a test on the last day of class before a certificate is printed. If marked competent, your certificate will either be ready for collection or posted within five working days.

For Nationally Recognised Certificates, your certificate will be ready for collection or to be posted, four weeks after your final unit has been completed and marked as competent.

To check if you are eligible for Government Funding please refer to https://www.vic.gov.au/how-check-your-eligibility#am-i-eligible

Please contact the office if you have any further questions about eligibility.

To make a complaint please use the guide and form below:

Complaints Policy and Procedure

Complaints form

Maps of Monash University Campuses can be found here.

MSATPD recommends parking at the N1 carpark which is directly opposite the MSATPD classrooms at 7 Innovation Walk. During business hours the carparks at Monash University Clayton are metered and are closely monitored and enforced.

Parking on campus is metered using the mobile app CellOPark. Please download this prior to coming onto campus.

More information about parking and the fees can be found here.

Pre-requisites for courses vary depending on the course you are interested in completing. The pre-requisites are listed on the course web-page as well as in the Course Information Booklet for Nationally Recognised Qualifications.

Can’t find what you are looking for? Complete the Expression of interest form for courses to be added in the future.

Please read our Refunds and Transfers Policy  and then complete the Refund Application.

Located on the Refunds and Transfers page.

MSATPD is choosing to work with businesses that have the Carbon Neutral Certification from Climate Active.

This includes;

• Seek
• Unisuper
• Australia Post
• Commonwealth Bank
• Jetstar
• Lion
• Biopak
• Coles

At MSATPD we acknowledge we are all responsible for taking actions to minimise our impact on the environment. Our programs give everyone the opportunity to contribute to positive change. Our Green Impact program is a positive staff and student engagement program that has been developed over the last 10 years and uses a toolkit to assist staff and students in making a sustainable difference in their work, study and lives. Initiatives implemented within our own department have included:

• Purchasing carbon neutral, FSC certified, 100% post-consumer recycled paper for the printing of learning and assessment materials
• Phasing out the use of disposable cups and cutlery
• Working with suppliers to reduce packaging
• Purchasing organic, fair-trade tea and coffee supplies
• Reducing travel through the use of online meetings
• Reusing packaging, paper and other clean waste as art/craft supplies for our childcare classes
• Using timers for lighting, heating and hot water to minimise energy use
• Removing paper-based enrolment processes
• Reducing printing of assessments and course materials, instead storing them on the student management system, JR Plus / JobReady RTO
• Promotional activities restricting printed items, instead focusing on online activities.

Campus-wide a range of programs have been implemented as part of the Sustainability Strategy and these include:

• Recycling programs
• Installation of solar panels
• Designing new buildings, and retro-fitting with old ones, with energy saving technologies and incorporating recycled materials
• Water-harvesting solutions
• Sustainable landscapes incorporating native plantings and permeable pathways
• Promoting public transport to staff and students and provision of shuttle buses
  o MSATPD students may be eligible for a PTV Concession Card to allow students the option of using public transport at a discounted rate.
  o ptv.vic.gov.au/tickets/myki/concessions-and-free-travel/children-and-students/tertiary-students