Welcome from the RTO Director

As the RTO Director, I welcome you to MSA Training and Professional Development, and would like to take this opportunity to encourage you to use this guide as an important resource as you make your way through your training program.

 

Acknowledgement of Country

We acknowledge the people of the Kulin Nations, on whose land our campus sits. We pay our respects to their Elders, past, present and emerging.

 

The Organisation

The Monash Student Association, trading under the name of MSA Training and Professional Development, is a Registered Training Organisation (RTO) that is committed to the delivery of quality training to its students.

This is achieved by offering innovative and creative training programs that are flexible to suit the needs of students, employers and industry.

 

The People

We pride ourselves on employing highly qualified, industry-experienced trainers for all our programs. Our student support team provide timely and flexible assistance to meet the needs of our students.

Our services are tailored to suit the needs of the workplace, along with the requirements of the accredited training program in which students are enrolled.

We look forward to working with you to ensure an enjoyable and rewarding relationship.

Rebecca Redfern

RTO Director

The following measures will be taken to safeguard the educational interests and welfare of students:

  • Providing training that is dynamic and innovative in approach.
  • Ensuring educational materials reflect current thinking and models of best practice.
  • Motivating staff to achieve the highest standards in service delivery.
  • Ensuring that training and assessment occur in accordance with the requirements of the accredited course.
  • Maintaining confidentiality at all times.
  • Developing positive, supportive relationships with students based on open communication and sharing of knowledge and skills.
  • Using a range of assessment styles and tools to accommodate a range of abilities and learning styles.
  • Adhering to principles of good management, accountability and financial viability.
  • Maintaining accurate and secure student records.
  • Actively supporting our equal opportunity principles to protect individual rights and to prevent harassment, discrimination and bullying.
  • Providing Recognition of Prior Learning for previous studies and relevant life/work experiences and Credit Transfer for completion of equivalent units elsewhere.
  • Adherence to fee and charge policies and educational principles of ASQA
  • Implementation of discipline procedures.

MSA Training and Professional Development will:

  • Market their programs with integrity, accuracy and professionalism at all times.
  • Avoid vague, ambiguous statements.
  • Never make false or misleading comparisons with other providers or courses.
  • Ensure that all students are given information that is true and correct at the time.

MSA Training and Professional Development will provide accurate, relevant and up-to-date information to students prior to enrolment.  This will include but not be limited to:

  • Code of Practice.
  • Selection, enrolment and induction/orientation.
  • Admission procedures and criteria.
  • Course information – including content and vocational outcomes.
  • Provision for language, literacy and numeracy assessment.
  • Details of support services that are arranged for students.
  • Information regarding welfare and guidance services.
  • Course fees and government funding opportunities.
  • Certification to be issued upon completion.
  • Competencies to be achieved.
  • Assessment procedures.
  • Arrangements for the Recognition of Prior Learning or Credit Transfer
  • Disciplinary procedures.
  • Complaints/ Appeal procedures.
  • Refund policy.
  • Contact numbers.
  • Information regarding equity & diversity.
  • Information regarding Occupational Health & Safety.
  • Information regarding our Privacy Policy
  • Enrolment forms for Qualifications can be accessed on our website or emailed to you by contacting our office.
  • Make sure you have read and understood all the information in this handbook and in the course information booklet and ensure you meet the pre-requisites or other conditions of enrolment. If unsure, please contact us.
  • Complete enrolment form at home. The form is a fillable online form so you will be able to type directly into the boxes. There is no need to print and handwrite the forms.
  • The enrolment form includes a Language, Literacy and Numeracy assessment and Pre-Training Review. These need to be completed on your own and you must sign a declaration to say it was completed by yourself. This helps us identify if you will need additional support throughout your training.
  • Ensure your enrolment form is completed and has a proper signature before clicking submit. Digital signatures are accepted.
  • Once your enrolment has been received, our admin staff will complete a check. This will include assessing your eligibility for government funding where applicable.
  • Our staff will be in touch with you to confirm your enrolment, or request additional information.
  • If you are wishing to apply for Skills First funding, please ensure that you submit one or more of the following:
    • Driver License
    • Medicare Card or,
    • A current passport (Australian or New Zealand) or
    • Birth Certificate or
    • Naturalization certificate or
    • Formal documentation issued by the Australian Department of Immigration and Citizenship confirming permanent residence or
    • A signed declaration by a relevant referee
    • Any relevant concession cards, pension cards etc.
  • A deposit will need to be paid to finalise your enrolment. Payment plans are available, please contact staff for details.
  • Should you wish to apply for Credit Transfers please ensure you attach previous Qualifications to your application.
  • Once your enrolment has been confirmed you will receive an email a week before your course commencement with details about your course.

MSA Training and Professional Development will ensure that assessments are conducted by suitably qualified trainers who demonstrate competency and hold a minimum of TAE40116 Certificate IV in Training and Assessment as well as qualifications and industry experience in their vocational area.

MSA Training and Professional Development incorporates adult learning principles throughout the delivery of its training programs. Students are encouraged to take responsibility for their learning and to be active in the learning and assessment process.

Courses are designed to be interactive and involve all students in discussion and activities.  Your contribution, thoughts and experiences are vital to the success of the course.

To achieve competency and be issued with a nationally recognised qualification or Statement of Attainment you will need to:

 

  • Complete any required reading and/or research.
  • Complete all specified unit assessment tasks.
  • Complete specified practical assessment tasks.

 

MSA Training and Professional Development therefore encourages all students to:

 

  • Prepare for training sessions.
  • Complete any required reading and/or research.
  • Participate appropriately in all training sessions, including the use of video/audio for Zoom classes where applicable.
  • Undertake all work requirements in line with deadlines.
  • Relay to your trainer any problems being experienced.
  • Participate in evaluation activities and offer constructive advice relevant to course delivery.
  • Take appropriate responsibility for their own safety and wellbeing and communicate openly and honestly with their trainer about their needs or concerns
  • Use established complaints procedures if there is a difficulty in relation to course delivery or you experience difficulties with MSA Training and Professional Development staff.
  • Seek assistance with language, literacy and numeracy difficulties.
  • Understand that:
    • Modifications and adjustments can be made for identified disabilities
    • Reference material will be made available to all students.
    • Referrals to professional support services will be arranged if the needs of the student cannot be met by MSA Training and Professional Development staff.

Some of our courses are run online via Zoom. Our online Zoom classes can be undertaken in the comfort of your own home. It’s advised that to make your sessions more productive, you should set yourself up in a room with the least amount of distractions and good lighting. Make sure you are comfortable and you have pens, paper and workbooks within reaching distance. We encourage you to take breaks and stand up and walk around on a regular basis.  You will need to have sufficient internet coverage and data allowance to be able to participate in Zoom classes.

For Zoom classes, it is extremely beneficial to have a second monitor (screen) connected to your computer. This will allow you to have your Zoom class open on one screen and your coursework documents open on another screen at the same time. Suggested options include borrowing a monitor from a friend/family member for the duration of the course, or purchasing one cheaply from Facebook Marketplace, Officeworks or a bulk discount store.

You can find out more about our Zoom classes at  https://www.msatraining.edu.au/zoom-classroom

Students are not permitted to attend training for more than 8 hours in any one day. All training sessions are timetabled to be no more than 8 hours in duration. If students are enrolling in two or more courses they must ensure than sessions are not being held on the same day (eg. a Monday daytime course and a Monday evening course) as this would amount to more than 8 hours of class in one day. Administrative staff will check this upon enrolment.

Each Qualification will have a timetable which will detail how many hours are spent in a classroom, how many on placement and a suggestion on how many hours you should spend on homework each week. Each qualification will have a different amount of hours, and each learner may require more or less that what is listed based on their knowledge and previous experience.

It is a good idea to set yourself up with a quiet, well-equipped study space either at home or work. You will need good lighting, ergonomic furniture and stationary supplies (such as paper, pens and pencils). Consider purchasing a good quality dictionary or other reference books. All courses will require you to have access to a computer with appropriate software, a printer and access to the internet. This is useful for your own research, completing assessments and practising your computer skills. Students will be required to complete assessments electronically (typed) and submit them to the online student portal.

Being a student is exciting, but it can also be challenging. Staff at MSA Training and Professional Development can provide you with assistance, advice and support if needed. Please feel free to contact our staff in reception and they can direct you to the most appropriate assistance.

 

Brochures are available on study skill topics such as:

  • Essay Writing,
  • Referencing,
  • Reading Strategies,
  • Oral Presentations and
  • Groupwork

 

We also have a guide to help students experiencing financial difficulties and a list of services which can assist students in need of counselling, accommodation, health or welfare support.

For individual support with language, literacy or numeracy, or study skills we offer a free tutoring program. Please contact the office, or your trainer, if you need assistance.  We can also provide referrals to other specialised support services.

Students requiring IT assistance such as help with basic word processing or using the internet should contact the office to access our free Computer Support Program. This program entitles eligible students to 3 x 2hr weekly sessions with a tutor to cover computer skills relevant to their course. Students may also be referred to specialist support services or additional training to assist with their studies.

Students with a disability are encouraged to apply for enrolment and discuss how we can be meet their needs. Students who feel that they may be disadvantaged in the learning environment as a result of disability, language, culture, gender, age or other perceived barriers should discuss this during the enrolment process.

Counselling appointments with Monash Turner Institute for Brain and Mental Health are available for MSATPD students at a discounted price of $30 per session.

Contact details and opening hours:
9:00am to 4:30 pm every Tuesday and Wednesday.

E: turner.clinics@monash.edu
T: 03 9902 4480
F: 03 9905 0605

https://www.monash.edu/turner-institute/turner-clinics

 

MSA Welfare

The MSA Welfare Department’s focus is to protect and enhance the welfare services available to all students at Monash Clayton.

https://msa.monash.edu/about/your-student-reps/welfare/mental-health-support-services/

 

MSATPD Mental Health Resources

MSATPD has collated resources to assist anyone struggling with mental health issues.

https://www.msatraining.edu.au/mental-health-resources/

 

Support for Women

Referral to the Women’s Officer for confidential advice and support.

The MSA Women’s department advocate for women and people with lived experience of misogyny on campus. They aspire to facilitate a safe and inclusive university culture that supports, empowers and connects all students at Monash Clayton

https://msa.monash.edu/about/your-student-reps/womens/

 

Period Positivity at Monash

Monash University has partnered with Asaleo Care and Libra to implement the ‘Period Positivity At Monash’ program at Clayton, Peninsula, Parkville and Caulfield campuses, in the aim to improve menstrual equity and remove stigma associated with periods, and to promote a safe and inclusive environment at Monash.

The initiative has been driven by Dr Victoria Blair from the Faculty of Science in collaboration with the Monash Student Association, University Health Services and Buildings and Property Division, and is being funded by the Campus Community Division.

MSA Women’s is proud to have played an important role in bringing this initiative to light. Periods shouldn’t be taboo, pose a hurdle in allowing students to access education or increase financial strain. Periods are normal, and for students who menstruate, their lives on campus will hopefully be more normal now too.

https://msa.monash.edu/services/period-positivity-monash/

 

Gender Equity at Monash

Celebrating a diverse and inclusive culture is at the heart of the Monash University vision. Achieving true gender equity is central to that endeavour.

https://www.monash.edu/gender-equity/home

 

Referral to the MSA Queer Department for confidential advice and support.

MSA Queer is an autonomous, student-run department that caters to all queer-identifying and questioning individuals at Monash. We are here to represent and empower all queer and questioning students of Monash.

https://msa.monash.edu/about/your-student-reps/queer/

 

LGBTIQA+ at Monash

Monash celebrates and supports students who are lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and questioning, asexual and aromantic, plus other related identities.

https://www.monash.edu/students/support/lgbtiqa

 

Gender Affirmation at MSA

In 2022, the Monash Student Association introduced Establishing Gender Affirmation leave where specific leave options are available for any MSA staff considering gender transition. A first in our sector.

 

Gender Affirmation at Monash

Monash is committed to creating a safe and inclusive environment for all members of the community. They have provided some practical advice to support gender-diverse students who may be transitioning or affirming their gender at Monash, including those who identify with non-binary gender identities.

https://www.monash.edu/students/support/lgbtiqa/gender-affirmation

 

MSA Indigenous

MSA’s Indigenous department is here to support all Aboriginals and Torres Strait Islanders throughout their journey at Monash.

https://msa.monash.edu/about/your-student-reps/indigenous/

 

William Cooper Institute

A hub for Aboriginal and Torres Strait Islander research, learning and engagement – promoting Indigenous leadership and advancement across Monash University.

https://www.monash.edu/indigenous-australians/home

 

Should you experience any difficulty that may be affecting your studies, please discuss this with your trainer, or arrange to make an appointment to meet with a Student Service Officer on 9905 3180.

MSA Training and Professional Development is accredited to deliver and assess against set industry standards to enable students to receive their qualification.  Although the delivery and many of the assessment tasks have been customised for specific needs, it is important to note that the national standards must be met to achieve competency/receive the qualification.

VET qualifications are nationally recognised and provide people with practical skills and knowledge to enable them to competently perform their workplace roles.

The inverted triangular symbol (see right) that will appear on the bottom of your certificate tells employers and other stakeholders that you hold a nationally recognised qualification.   The diagram below indicates the levels of the AQF:

 

Schools sector Vocational education and training sector Higher education sector
Senior

Secondary

Certificate of Education

 Graduate Diploma

Graduate Certificate

Advanced Diploma

Diploma

Certificate IV

Certificate III

Certificate II

Certificate I

 Doctoral Degree (PhD)

Masters Degree

Graduate Diploma

Graduate Certificate

Bachelor Degree

Advanced Diploma

Diploma

Training Programs and courses are based upon competency-based training principles.  Some of the common terms / definitions that you will come across are described below:

 

Definitions

Competency is a broad concept that describes a person’s ability in a range of areas.  It covers:

  • Task skills (performing individual tasks)
  • Task management skills (managing a number of different tasks within a job)
  • Job or role environment skills (dealing with the responsibilities and expectations of the workplace)

Competency Based Training is aimed at providing students with the skills, knowledge and understanding to demonstrate competence against standards, usually nationally, industry endorsed Competency Standards.

 Competency Standards reflect the knowledge and skill and the application of that knowledge and skill to the standard of performance required in employment and against the same standards.  Students are not compared with one another.  Standards are developed by industrial parties, based on the organisation of work, expressed in terms of workplace outcomes and regularly reviewed to ensure their continuing relevance to the workplace.

Competency based assessment is a process of collecting evidence and making judgments on whether competence has been achieved.  This is based upon the student being informed about the assessment process and includes the provision of information detailing the requirements for successful performance.

The objectives of the assessment process are:

  • To confirm that students have acquired the skills identified in the competencies.
  • To demonstrate that students are competent to the agreed industry standard.
  • All assessments are to be submitted on the due date. All remaining assessments are due exactly 1 month after the course finishes.
  • If assessments are not going to be submitted on time you must complete an extension form and follow the correct procedure. This must be approved by the office and may involve late fees.

The extension process must be followed if your assessments will not be submitted by the due date.

 

This process is as follows:

  • Inform trainer that you will be unable to submit assessment on time
  • Discuss with your trainer the length of extension you require and come up with an agreed timeframe.
  • Submit work by extension due date.

 

Process for extension after your final class.

  • An email msa-monashtraining@monash.edu with an extension request 2 days before final assessment date
  • Submit extension form to the MSA Training and Professional Development office
  • Make payment for extension
  • Once payment is made for outstanding assessments you will receive a confirmation email of your new assessment date.
  • If work not completed by new date, cancellation will take effect.

 

Please note that fees may apply for extensions. Extensions will only be approved by head office if you have 85% attendance and have submitted 50% of your assessments.

 

Fees for extension are $30 per unit outstanding assessment per month.

Assessment methods include, but are not limited to:

  • Observation
  • Projects/assignment
  • Oral questioning
  • Role-plays
  • Practical demonstration
  • Case studies
  • Multiple choice questions & answers
  • Simulations

 

In keeping with the principles and practices of competency-based assessment, the determination of competence will be made on an aggregate of evidence, not on isolated assessment activities or events.

Once you have been assessed against the standards you will receive a grade of “C” for Competent or “NC” for Not Competent.  Not Competent means that you have not met the requirements. However students will be given an opportunity to fill any competency gaps to obtain competency.

MSA Training and Professional Development allows students three opportunities to be assessed as competent.  Should a student not achieve competence after three attempts, then it will be recommended that they repeat the unit of study. In such instances the student will need to re-enrol and pay the set course fee.

 

If you do not complete all requirements of a qualification, you will receive a Statement of Attainment, rather than a full qualification. All students are entitled, at no additional cost, to a formal Statement of Attainment upon withdrawal or cancellation for the units they have successfully completed.

Trainers will gather evidence of competencies over the duration of the course.  Throughout each competency there will be a variety of assessment tasks and you will be consulted during this process to ensure that your individual learning style is taken into consideration. Don’t be hesitant about assessment tasks, as they are designed to ascertain how you are progressing with your learning, and what progress you have made towards achieving the required competence. More formal assessment strategies are used to consolidate the evidence bank that you have been developing.

MSA Training and Professional Development offers students recognition for skills and knowledge that they already possess and RPL is “the acknowledgement of skills and knowledge obtained through formal training, work experience and/or life experience”.

 

In this way, students may not need to attend all classes, but can apply for Recognition of Prior Learning.  Previously acquired skills and knowledge can be identified and assessed against the units of competency of the relevant qualification. Where recognition is granted, the student is granted full equivalent status to students who complete the course by attendance and assessment. Please note that RPL cannot be granted for part of a unit.

 

To apply for RPL students must submit an RPL enrolment form along with the appropriate fee. A self-assessment document will then be issued to the student. This document must be completed and submitted with all relevant supporting material and evidence documents (eg. Certificates, references, resume, statement of results, samples of work etc.) and this must be received by the MSA Training and Professional Development Centre at least 6 weeks prior to the scheduled course start date to allow time for assessment. Applicants need to be aware that RPL is an evidence-based form of assessment and needs to be as rigorous as the assessment that would ordinarily occur during the course, and as such it is imperative that sufficient evidence of competency is provided.

 

The application will be assessed and the applicant will be notified of the result before the intended course commences.  The applicant may be required to meet with the relevant assessor or the RTO Director to discuss the application.

Credit transfer is a process to recognise qualifications and Statements of Attainment issued by TAFEs or other RTOs, along with evidence from their USI records. If you have successfully completed any of the units (or their equivalent) in the course in which you are enrolling, you may be eligible for credit transfer. No fee applies for direct credit transfer. To apply for credit transfer students need to complete and submit an Application for Credit Transfer, attaching supporting documentation as required. This must be submitted at least 2 weeks prior to course commencing to allow sufficient time for processing. Please request this form from the office.

Students at MSA Training and Professional Development are expected to maintain the highest standards of academic conduct. We know that most students conduct themselves with integrity and are disturbed when they observe others cheating. The following information should help you avoid unintentional academic misconduct.

 

Plagiarism is the act of presenting another person’s work as your own, and failing to acknowledge that the thoughts, ideas, writings or data are the work of another. Specifically it occurs when:

 

  • Other people’s work and/or ideas are paraphrased and presented without a reference
  • Other people’s work is copied or partly copied
  • Phrases/passages are used verbatim without quotation marks or a reference to the author/source.
  • Artificial intelligence, such as Chat GPT, is used to complete assessments

 

Cheating is to seek to obtain an unfair advantage in an examination or in other written or practical works which are required to be submitted or completed for assessment.

 

Collusion is the unauthorised collaboration on assessable work with another person/(s).

 

All assessors will take steps to detect such issues. These are serious matters and academic penalties apply for students found to be plagiarising/cheating/colluding.

To avoid plagiarism, collusion and/or cheating and its associated penalties, students are advised to note the following:

  • You may quote from a source (eg. textbook, journal, website) but you must always indicate the author and source of the material (including title, publisher, year of publication or web address as appropriate).
  • Sources must be referenced for any data, tables, graphs, charts, maps or diagrams.
  • You must not copy someone else’s work and present it as your own.

Students should refer to the Assessment Policy for further details.

MSA Training and Professional Development fully appreciates and acts accordingly to any feedback that is received. Students are encouraged to bring any issues of concern they may have to the attention of appropriate staff as soon as possible. This allows MSA Training and Professional Development to address any immediate areas of concern. Review and evaluation processes will occur at scheduled intervals over the duration of your training program as well as informally via your trainer.

 

All students will receive a Learner Survey via email at the completion of training. This survey requests feedback across a range of aspects including:

  • Course content
  • Course delivery
  • Course assessment
  • Trainers
  • Facilities
  • Resources

 

Please take the time to complete this questionnaire when you receive it.

 

Please note that all students may be invited to participate in various government endorsed projects, may receive an NCVER survey and/or be contacted by the relevant government department (or authorised auditors) to gain feedback or input for audit purposes.

The Victorian Skills Gateway is a one-stop-shop of Victorian vocational education and training to help find the best option for you. It has been developed by the Victorian Department of Education and Training.  Searches can be performed on occupations, courses, training providers, video and written case studies. This website is also viewable via a purpose-built smartphone interface.

The courses on the Victorian Skills Gateway website are either regulated qualifications under the Australian Qualifications Framework (AQF), or short training programs comprising units of competency from regulated qualifications. All training organisations on the Victorian Skills Gateway are registered under the Australian Skills Quality Authority (ASQA) or the Victorian Registration and Qualifications Authority (VRQA).

Although the Victorian Skills Gateway only lists courses that a training provider intends to offer during the next 12-18 months, it is important to contact the training provider directly to confirm the availability of a course. Feedback or queries about the website, or vocational training in Victoria, can be received via 131 823 or email tafe.courseline@edumail.vic.gov.au

Legislation, standards and guidelines that significantly affects participation in vocational education and training includes the:

 

  • Occupational Health and Safety Act 2004 (Vic)
  • Occupational Health and Safety Regulations 2007 (Vic)
  • Human Rights and Equal Opportunity Commission Act 1986 (Cth)
  • Workplace Gender Equality Act 2012 (Cth)
  • Equal Opportunity Act 2010 (Vic)
  • Racial & Religious Tolerance Act 2001 (Vic)
  • Sex Discrimination Act 1984 (Cth)
  • Racial Discrimination Act 1975 (Cth)
  • Disability Discrimination Act 1992 (Cth)
  • Age Discrimination Act 2004 (Cth)
  • Fair Work Act 2009 (Cth)
  • Victorian Qualifications Authority Act 2000 (Vic)
  • Copyright Act 1968 (Cth)
  • Competition and Consumer Act 2010 (Cth)
  • Information Privacy Act 2000 (Vic)
  • Privacy Amendment (Private Sector) Act 2000 (Cth)
  • Education and Training Reform Act 2006 (Vic)
  • Education and Training Reform Act Amendment 2010
  • AQTF
  • Vocational Educational and Training Act 2000 (Vic)
  • Charter of Human Rights and Responsibilities Act 2006 (Vic)
  • Working with Children Act 2005
  • Public Records Act 1973 (Vic)
  • 2015 ASQA Guidelines for VET Providers
  • Child Safe Standards

All staff, trainers/assessors and students need to be aware of their obligations under this legislation, standards and guidelines.

 

Copies of these are available from the Victorian Government’s website: www.vic.gov.au or the Commonwealth website: www.australia.gov.au or the ASQA: www.asqa.gov.au

The aim of the Equal Opportunity Policy is to meet the needs of individuals and the community as a whole through the integration of equity & diversity guidelines.

 

The key principles of this policy are:

  • MSA Training and Professional Development recognises the need for implementation of equity principles via the fair allocation of resources.
  • All students will be recruited in an ethical and responsible manner, consistent with the requirements of the curriculum.
  • MSA Training and Professional Development recognises the right to equality of opportunity without discrimination for all members of the community.

 

In particular, MSA Training and Professional Development aims to:

  • Incorporate access and equity principles and practices in key processes that affect the outcomes for students in the vocational education and training system.
  • Achieve equitable access for all current and potential students to vocational education and training services and programs.
  • Increase the participation of people who are under-presented in vocational education, training and employment services and programs.
  • Encourage students with a disability to apply for enrolment.
  • Encourage positive outcomes for students of the vocational education and training system by giving them enabling skills to participate successfully in vocational education and training services and programs.

MSA Training and Professional Development complies with all relevant Occupational Health and Safety legislation. Staff and trainers will actively take steps to identify hazards that could cause harm to students in the learning environment. Where possible, staff and trainers will take immediate action to remove or control these hazards and will report the hazard using our online reporting tool. Students are encouraged to report OHS hazards, incidents and “near-misses”, either to their trainer or by contacting the office. First Aid supplies are located in the kitchen, along with the contact details of our qualified first aiders and a list of defibrillator locations on campus. Where practicable, students must take responsibility for their own health and safety and that of their fellow students. This means students must follow all safety rules, procedures and the instructions of their training and the relevant floor and building wardens.

 

The aim of the OH&S policy is to achieve a healthy, low risk and quality working environment, with the commitment and co-operation of all MSA Training and Professional Development employees, students and visitors.  MSA Training and Professional Development Centre acknowledges the need to promote health, safety, environmental and quality awareness in the development of standard work practices.

MSA Training and Professional Development recognises that reading, writing, listening, speaking and understanding and applying mathematical concepts and processes are vital skills required for work and are therefore an important component of training. As all students are individuals with different life experiences, literacy and numeracy skills vary. The provision of Language, Literacy and Numeracy training and assessment is seen as an enabling activity and therefore an integral pathway into vocational education and training.

 

All students will have an initial Pre-Training Review that will assess their Language, Literacy and Numeracy as well as ensure they meet the pre-requisites of the course and that the course meets their needs. This review must take place in person and cannot be done via email/post/phone.

The RTO Director, along with administrative staff, is responsible for:

  • Ensuring evaluation of Language, Literacy and Numeracy needs of students prior to commencement of course.
  • Referring students to specialist support services where necessary
  • Advising students who do not meet the LLN requirements of the course that they may not enrol and where possible referring them to a more suitable training course.
  • Ensuring individual assessment evaluation is made, results are communicated to the relevant trainer and appropriate adjustment/s is/are made to training and assessment tools.
  • Developing Training Plans reflecting any adjustments that need to be implemented.

Privacy provisions set out how MSA Training and Professional Development will collect, use, keep, secure and disclose personal information that it has obtained from students.  This also gives the individual student the right to know what information MSA Training and Professional Development holds about them, and establishes a right to correct that information if it is incorrect. A copy of the Privacy Policy is available on the website.

 

Collection of Information

Information can only be gathered if it is deemed necessary, and the students need to be aware of:

  • How to contact MSA Training and Professional Development.
  • How to contact the relevant person.
  • Why the information was gathered.
  • Who else will have access to the information.

Information will only be taken from the student directly.  The questions will be restricted to lawful, fair and not unreasonably intrusive ones.  The information gathered can only be used for the purpose for which it was collected.

 

Use, Disclosure & Security

MSA Training and Professional Development will endeavour to take all reasonable steps to ensure that the information is accurate, complete and up to date, and will not disclose information to third parties without the written consent of the student, except where legislation or Government requirements require the divulgence of such information.

MSA Training and Professional Development will endeavour to take all reasonable steps to protect personal information from misuse, loss or unauthorised access, modification or disclosure.

 

Access & Correction

MSA Training and Professional Development will provide access to information gathered for the correction of information if the student identifies that it is not accurate, complete or up-to-date.  MSA Training and Professional Development will charge a nominal fee as an administration charge.  The individual student is liable to pay this cost.  Access by students will be granted to all information collected or disclosed to a third party, ie: State or Commonwealth Government.

 

Recording of Zoom classes

Note that classes run online via Zoom may be recorded for compliance and attendance purposes. The recording is not made public or shared with anyone outside of the class, however may be sent to all students in the class and the trainer of the class. If students wish to leave the meeting due to it being recorded MSA Training cannot mark them as being present for the class which may impact on the student’s attainment of certification.

 

Contact us at msa-monashtraining@monash.edu to find out more or inquire about accessing your information.

Extensive security measures are taken to address student safety on campus, including:

  • University policies relating to security and safety
  • 24-hour security personnel present on campus
  • Formation of the Security Advisory Office to provide high level specialist security advice and services
  • After-hours security escorts
  • Sufficient lighting and/or security surveillance of the campus and carparks
  • Well-lit bus terminal inside the campus with frequent services throughout local areas and to connecting train services.
  • Internal telephones for direct access to the Security office
  • A useful video regarding security on campus can be found at http://www.youtube.com/watch?v=OE5Bw7FOSno

 

In an emergency the Security and Traffic Office can be contacted on ext. 333 (internal phone) or 9905 3333. In non-emergency circumstances they can be contacted on 9905 3059.

MSA Training and Professional Development is committed to child safety and creating an environment that is safe for all children and young people under the age of 18 years. Our inclusive culture is welcoming to Aboriginal children, children from culturally and/or linguistically diverse backgrounds and children with disabilities. We promote the empowerment and participation of all children and encourage them to become valued members of the Monash community.

 

We have a ZERO tolerance approach to child abuse in all its forms.

 

We have strategies in place to create a culture of child safety across our organisation. This will enable children and their parents to feel comfortable raising issues of child abuse and will ensure our staff, trainers and volunteers will be responsive to the needs of children.

MSA Training and Professional Development is committed to facilitating a learning process that is both beneficial and enjoyable. If you have a grievance that is affecting your ability to complete your training program, it is important to let your trainer know of any concern.  This also applies to students who wish to have an assessment decision reviewed. All students have a right of appeal regarding their results. If you feel your concern has not been dealt with to your satisfaction, you are encouraged to lodge a Complaints and Appeals Form with the Course Coordinator. This is a formal, documented process that allows us to gain details from you about the complaint or appeal and then take steps to address the issue. The Complaints and Appeals Form can be obtained from our website or by contacting our office on 9905 3180.

Tuition fees vary from course to course and depend on your eligibility for government funding and/or concessions. Refer to the Indicative Student Tuition Fees table on our website.

Please note that fees apply for replacement certificates ($22 each) and may apply for re-assessment and extensions. Fees for extensions are $30 per unit per month.

MSA Training and Professional Development is committed to ensuring that students have the best possible opportunities to complete their training qualification. Should MSA Training and Professional Development be directed by ASQA or the Department of Education and Training to transfer their students to another RTO, or where MSA Training and Professional Development is ceasing operations as an RTO, suitable arrangements will be made for all currently enrolled students to transfer to another RTO.

We trust you have found this handbook to be informative and would welcome any feedback you may have regarding it.

Should you have any queries not covered in this handbook please do not hesitate to contact our office on 9905 3180 or email msa-monashtraining@monash.edu

 

Good luck with your training!

 

Monash Student Association (Clayton) Inc., RTO Number 21526