Customer Service
Upcoming Short Courses
Customer Service
In today’s competitive market, great customer service isn’t just a bonus—it’s a necessity. This short customer service course equips you with the essential skills to handle customer interactions confidently and professionally. You’ll learn how to communicate effectively, manage challenging situations, and create positive experiences that build loyalty. Whether you’re new to customer service or looking to sharpen your skills, this course offers practical insights to enhance your approach and leave a lasting impression. Invest in your success—register today and take the first step toward service excellence!
This is a 3-hour course delivered face-to-face on our Monash Clayton campus.
The training will include:
- a powerpoint presentation by an industry professional
- group discussions
- Question & Answer time
- hands-on, practical activities
Hospitality courses available at MSA Training and Professional Development
Blog articles
Private Group Training
Are you a workplace looking for a team building activity? Are you a large group of friends wanting to try a new activity? This course can be provided to private groups of 10 or more participants.
Complete the form HERE for a quote.
What makes this course different?
At MSATPD, we are renowned for our high-quality resources, experienced and dedicated trainers, and supportive administrative staff. Our commitment to excellence is reflected in our exceptional course completion rates, which are among the highest in Australia. As a smaller RTO we are able to get to know each of our learners and how we can help them succeed throughout their studies with us. We pride ourselves on providing an engaging and supportive learning environment that helps students achieve their goals and succeed in their careers.
Course Fees
Fees are inclusive of all materials.
To view our Refund and Transfer Policy please click here.
Depending on your individual circumstances, this course may be tax deductible.
Concession Eligibility
To be eligible for the concession price for short courses and Certificate & Diploma (Non-Funded only), you must be one of the following:
Monash and other students
Monash Staff
Monash Alumni
Health Care Card and Pension Card holders
MSATPD has partnered with Platinum Staffing to assist our hospitality students find work.
_____
Platinum Staffing is currently seeking vibrant, enthusiastic and motivated casual Food and
Beverage Attendants (Bartenders, Wait Staff, Barback/Bussie). Basic beer, wine, spirit knowledge is preferred not essential, cocktail knowledge/experience a bonus.
This role would suit someone who can work weekend nights – mostly Friday and Saturday late nights with possible opportunities on weekdays and day shifts.
What we offer you:
• Award wages
• Working with Melbourne biggest entertainment complex & prestige clients
• Fun and social work environment (different venues within the complex)
• High quality uniforms
• Opportunities for further training and development within the hospitality sector
• Easy access to public transport and nearby car parks
Email your resume and expression of interest to recruitment@platinumstaffing.com.au or click
the links below to apply according to your experience.
Bartenders: https://www.facebook.com/job_opening/295350852207673/?source=share
Wait Staff: https://www.facebook.com/job_opening/464515004828125/?source=share
Barback/Bussie: https://www.facebook.com/job_opening/921900371927544/?source=share
An opportunity to join the industry leading front of house team at Shane Delia’s flagship restaurant, Maha. Maha is one of Melbourne’s most stunning dining rooms where guests experience our signature Middle Eastern inspired dishes in a luxurious setting.
The Role
We believe in delivering memorable experiences and exceeding expectations, and as a member of our wait staff, you will be on the frontline providing attentive, warm, and humble service to our guests. We are a tight knit team where every member is more than just a number and we believe in helping our team develop both professionally and personally.
Why Maha?
Becoming a part of the Maha family means you are joining an established brand that is focused on making sure its people have opportunities to learn and grow both professionally and personally. We are a tight knit team where every member is valued as more than just a number..
Our team enjoy:
– Genuine opportunities for career development including at our exciting new CBD venue opening this Spring
– Bi-weekly in-house training sessions covering a broad range of topics
– Visits to our suppliers in their own backyard, including wineries, breweries, distilleries, farms, and foraging trips
– The opportunity to undertake WSET qualifications
– Generous staff discounts at all Delia Group venues so that they can experience what we do from a guest’s perspective
– Mentoring, support and guidance to help them achieve their goals
– Our annual staff awards party where we recognise outstanding performance
Who are you?
– You have a passion for hospitality and making sure guests feel special
– You love to elevate a customer experience to the next level
– You are a team player who is honest, hardworking, humble, and accountable
– You take what you do seriously and are focused on learning and growing
– You thrive in a fast paced, busy environment and embrace a challenge
What next?
If this sounds like the role for you and you think you could be our next front of house superstar then send us your resume today!
ross@deliagroup.com.au
1 x 3 hour session
Must wear enclosed shoes (No thongs or sandals). This course is held in a licensed bar.
Richard Hands
Richard currently manages the Sir John’s Bar at Monash University in Clayton and has over 20 years experience in hospitality ranging from cafes, pubs, clubs, 5* hotels, high end restaurants, cocktail bars and private members bars. He has been trained by master sommeliers/blenders, leading industry experts on spirits, beers and liqueurs, world renowned cocktail bartenders, Michelin starred chefs and has undertaken a number of courses and programs to develop his skills and knowledge within the industry. In London he was a trainer for Match Bar Group and Gaucho restaurants for a number of years where high expectations were placed on students and trainers. He has also opened venues and consulted for hospitality businesses here in Australia.
At MSA Training and Professional Development, the mental health and well-being of our learners, trainers, and staff are of paramount importance. We recognise that the challenges of modern life can affect anyone, which is why we have established partnerships with various services within the University. These collaborations are designed to provide essential support to our community, ensuring that help is readily accessible whenever it is needed.
To enhance the capabilities of our team, we offer regular professional development sessions for our trainers and staff. This ongoing training equips them with the necessary skills and knowledge to offer first-response support to individuals facing mental health challenges. We believe that a well-informed and compassionate team can make a significant difference in the lives of those in need.
If you or someone you know is struggling with mental health issues, we encourage you to reach out for help. For more information, please visit: Mental Health Resources.
Additionally, we invite you to explore the wide range of support services available through MSA Training and Professional Development. Click here to discover the resources and assistance that can make a positive impact on your well-being and that of those around you. Your mental health matters, and we are here to help.